How do I return an item purchased on plus9one.com?
You can conveniently seek refund if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state.
You will have a Returns and Exchange Tab in your order history which will help you in initiating the returns.
Go to your My Orders Page.
*Each order will be in a different section. Scroll down to the order you want to return.
*Click the Return or exchange item button on the right side of the product you wish to return.
*Opt for the return or exchange
*Select a reason for return from the drop-down menu.
*You can even briefly explain the problem in the box that appears below the drop-down menu.
*You can either select the pickup address same as your delivery address or a different address from for picking up your orders.
*Select the mode of refund where you want your money to be credited.
A) You can opt to get your refund in Pay Wallet whereby the money will be credited within 48 hours of product pickup and returned back to source. You can use this amount at any plus9one.com store or your next purchase with plus9one.com. This refund money will not get expired from your wallet.
B) You can opt to get your refund in original mode of payment (Credit Card, Debit Card, Netbanking or wallets) whereby the money will be credited within 14 bank working days after product pickup in your respective bank account if paid through credit card, debit card, netbanking or wallets.
C) You can opt to get your refund in your original mode.
*Click Confirm to initiate your return.
What is plus9one.com’s Friendly Returns policy:
At plus9one.com, we understand how much you value your every purchase and we are committed to making your shopping experience with us as delightful as possible.
Therefore, in the rare event that you are not fully satisfied with what you ordered, just initiate return within 15 days of delivery and we guarantee pickup within 3 days and a refund to be initiated within 14 bank working days from the date of pickup. Our Returns policy may vary slightly depending on the product.
We assure you that products sold on plus9one.com are an exclusive product of respective brand’s and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', Our Friendly Returns policy has got you covered.
What is plus9one.com Buyer Protection?
Plus9one.com Buyer Protection seeks to help Buyers who have an issue with a product as the Sales Team is unable to provide resolution and the Buyer is unconvinced. Write to us at [email protected] in case you want to raise a dispute. plus9one.com looks at each dispute on a case-by-case basis and tries to be fair at all extent. Buyers and Sellers are subject to final consent from plus9one.com for settling the dispute.
We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include plus9one.com label or Brand label price tags, labels, original packing and invoice along with the product in original condition.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns - Return request is made outside the specified time frame or product is used for a while.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as part of the item order and needs to be returned along with the original and Original condition plus9one.com delivered product.
Can I return part of my order?
Yes, a return can be initiated at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
Return Link is not available. What should I do? Return tab will be available only till 15 days from the date of product-delivery, count delivery date as day1.